REFOCUS NDIS

The REFOCUS NDIS Program provides culturally appropriate services to our Aboriginal, Torres Strait Islander & Cultured community who are receiving funding through the NDIS. Our experienced and cultured support workers can provide a range of flexible supports to assist NDIS participants and for those who have that extra Support Coordination funding we can provide these services too. We strive to engage and empower Aboriginal, Torres Strait Islander & Cultured children, young people, and individuals to achieve their aspirations and to reduce barriers to reach positive outcomes.

Our team are grounded on respect, humility, compassion, honesty, truth, sharing, and love.
Wellness exists when there is connection to community, country, and self.

For a unique plan, delivery, and person-centered approach you’ve come to the right place!

REFOCUS NDIS

Independent Living Skills

  • Personal care [support with showering and personal hygiene]
  • Domestic assistance [cleaning, yard work etc]
  • Support in organizing and attending medical and allied health appointments
  • Meal planning, cooking and nutritional guidance, peg feeding
  • Planning and support to attend personal holiday choices
  • Support with day to day living skills
  • Practical skill building activities such as numeracy, literacy and financial management

Social & Community Access

  • Support to expand social networks and friendship groups
  • Life and transition planning such as transitioning from school to adulthood
  • Support to seek volunteering and paid employment opportunities
  • Connection to other REFOCUS services such as Child & Family Wellbeing activities and Gunyah Of Wellness, Aboriginal Medical Service
  • Transport and support to attend groups, clubs, social gathering, yarning groups, cultural events

Hub Activities

  • Kai Kai [cooking] program
  • Yarning circles
  • Mothers and babies groups

Support Coordination

  • Support to understand your NDIS plan
  • Choices of local suitable service providers
  • Guidance in getting the most out of your NDIS plan and funds
  • Support in making your funds last

Your Right to Make a Complaint

At REFOCUS, we are committed to providing safe, respectful and high-quality supports. We believe every participant, family member and representative has the right to raise concerns, provide feedback and make a complaint without fear of discrimination or impact on their services.

If something isn’t meeting your expectations, we encourage you to speak up. Your feedback helps us improve our services and ensures we continue to deliver quality support for all participants.

How to Raise a Concern

We encourage you to first discuss your concern directly with us so we can work with you to resolve the issue as quickly as possible. Many concerns can be addressed through open communication and collaborative problem-solving. To share your feedback, please contact us at info@refocus.org.au or call the team on 1800 REFOCUS (733 628).

If you do not feel comfortable raising the issue with us, or if you are dissatisfied with our response, you can make a complaint directly to the NDIS Quality and Safeguards Commission.

Your voice matters, and we welcome the opportunity to learn from your feedback and continually improve the support we provide.

It’s all about you!! We will support you to work towards living the life you want to live, socialise with the people you want to be with and reach the goals you have always wanted to achieve!

For more information call us on 5417 4483 or 5442 3992. Email referral or enquiry to ndis@refocus.org.au